Return & Refund Policy

1. Returns

• We accept returns within 7 days of the product being delivered.

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

• Certain products such as perishable goods, personal care items, intimate wear, and customized products are non-returnable.

2. Return Process

• Contact us through our website’s contact form to initiate a return.

• Provide your order number, reason for return, and photos of the product (if damaged or defective).

• Once approved, you will receive instructions on how to send the product back.

• Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping charges are non-refundable.

4. Exchanges

• We only replace items if they are defective or damaged.

• If you need an exchange for the same item, please initiate a return request first.

5. Order Cancellations

• Orders can be cancelled within 12 hours of purchase.

• Once shipped, orders cannot be cancelled and must follow the return process.

6. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.

• Contact your bank or payment provider as it may take additional time to process.

• If the issue persists, reach out through our contact form.

7. Changes to This Policy

We reserve the right to modify or update this Return & Refund Policy at any time without prior notice.